ONLINE ORDER RETURN POLICY

Items Available for Delivery

This applies to online orders available for immediate delivery only. Items that apply may be returned within 7 days of delivery or pick-up of the item(s) for full in-store credit. In-store credit must be used within one year of issuance. If the customer does not want in-store credit, the item(s) may be returned in exchange for a refund of the purchase price, less a 10% restocking fee. All small tag accessory items returned are available for a full refund. Any delivery fee paid by customer is non-refundable and customer will be charged an additional delivery fee for pick-up of the item(s) to be returned. All items must be returned in good condition, or no refund, exchange or in-store credit will be provided. After 7 days, the merchandise is non-returnable.

Items Available for Special Order Only

This applies to all items that show as special order only. These items are considered special order items because Crowley Furniture & Mattress is ordering to your unique specifications. Crowley Furniture & Mattress cannot accept cancellations on any order after the point of purchase. All special order items cannot be cancelled or modified for any reason. In limited circumstances, Crowley Furniture & Mattress may choose at its discretion, to allow a cancellation or return. In these limited circumstances, a restocking fee of 50% will be assessed. Delivery fees are non-refundable and pick fees will apply.

Items Available in the Perfect Sleep Center

This includes all Perfect Sleep Center mattresses, foundations and bedding accessories. These items are considered special order items because Crowley Furniture & Mattress is ordering to your unique specifications. Modifications may not be made to these orders. Once delivered or picked-up, all mattresses, foundations and bedding accessories are non-returnable. Refer to Perfect 30 mattress 90-Night Comfort Guarantee for exceptions.

Standard Return Policies

GENERAL RETURN POLICY

The General Return Policy agreement applies to all items excluding special orders and the Perfect Sleep Center. Items that apply may be returned within 7 days of delivery or pick-up of the item(s) for full in-store credit. In-store credit must be used within one year of issuance. If the customer does not want in-store credit, the item(s) may be returned in exchange for a refund of the purchase price, less a 10% restocking fee. All small tag accessory items returned are available for a full refund. Any delivery fee paid by customer is non-refundable and customer will be charged an additional delivery fee for pick-up of the item(s) to be returned. All items must be returned in good condition, or no refund, exchange or in-store credit will be provided. After 7 days, the merchandise is non-returnable.

SPECIAL ORDER ITEMS

This applies to all items that show as “S/O” on your receipt. These items are considered special order items because Crowley Furniture & Mattress is ordering to your unique specifications. Crowley Furniture & Mattress cannot accept cancellations on any order after the point of purchase. All special order items cannot be cancelled or modified for any reason. In limited circumstances, Crowley Furniture & Mattress may choose, at its discretion, to allow a cancellation or return. In these limited circumstances, a restocking fee of 50% will be assessed. Delivery fees are non-refundable and pick up fees will apply.

PERFECT SLEEP CENTER

This includes all Perfect Sleep Center mattresses, foundations and bedding accessories. These items are considered special order items because Crowley Furniture & Mattress is ordering to your unique specifications. Modifications may not be made to these orders. Once delivered or picked-up, all mattresses, foundations and bedding accessories are non-returnable. Refer to Perfect 30 mattress 90-Night Comfort Guarantee for exceptions.