CUSTOMER CARE
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Order Status
Delivery Information
We hope you have a great experience with Crowley Furniture & Mattress throughout the process. If you need further assistance on a purchase, our Customer Care Team is here to help.
or Call (816) 781-8002
OFFICE HOURS: Monday through Friday 8:30am - 4:30pm
Need an update on your order?
or Call (816) 781-8002
OFFICE HOURS: Monday through Friday 8:30am - 4:30pm
DELIVERY INFORMATION
Track Your Delivery
Find out where your furniture is or when you should expect the big delivery!
Type in either your Order Number or the Phone Number with Area Code you put down for the order.
360 Delivery Service
Service includes:
Deluxe inspection, prepping and hand assembly
Disposal of all packaging materials
Advanced scheduling & notifications
Professionally placed in your home by experienced Crowley delivery team
Delivery available Tuesday - Saturday, 9am to 4pm
LOCAL DELIVERY*
UP TO 2 DELIVERIES PER ORDER
UNLIMITED LOCAL DELIVERY*
FOR 365 DAYS
PLUS ADDED SERVICE BENEFITS**
Don't want 360 Delivery Service? Get Free Local* Shipping
Service includes:
Delivered to driveway
Unpacking and assembly may be required
Trash disposal not included
No time restrictions
No disposal services
Not available for apartment deliveries
Free shipping is only available for cities in local delivery zone*
Shipping available Tuesday - Saturday, 9am to 4pm
Advanced Scheduling & Notifications
Depending on the items you have purchased, your delivery date will either be set by your Sales Associate at the time of purchase or our Delivery Team will call you to set up delivery once your ordered items have arrived in our warehouse.
The day prior to your delivery, you will receive a call providing you with a two-hour window in which our Delivery Team will arrive at your home.
The day of your delivery you will receive a phone call 30 minutes in advance of our Delivery Team’s arrival.
Prepare for your delivery
Prepare the following to help our Delivery Team complete a safe and efficient delivery:
Clear path for our team to safely locate furniture in its preferred location
Remove artwork or other decor from walls in tight spaces
Notify us if you have difficult driveway access to your home ie. steep, loose gravel, construction on property, low hanging branches
Professional Placement in Your Home
Our professional Delivery Team is full service and will provide the following services during their visit:
Place your new furniture where you want it
Remove plastic coverings from upholstered pieces, mattresses, & boxsprings
Remove straps which secure sleeper sofa mechanisms
Set up dining room table with leaves in, if you wish
Set glass shelves in hutch and curio units
Set up bed frames and place mattresses on frame
Attach mirrors to dressers, but not to walls
Set up hutch and buffet units, wall units, and curio cabinet
Carry our furniture up a maximum of three flights of stairs if there is no elevator
Remove all packaging materials from your property
*Local Delivery pricing is based on deliveries within the approved delivery zone. MO Local Delivery or Shipping cities are as follows: Adrian, Altona, Archie, Austin, Baldwin Park, Bates City, Belton, Beverly, Birmingham, Blairstown, Blue Springs, Buckner, Camden, Camden Point, Cameron, Centerview, Claycomo, Concordia, Dayton, Dearborn, Drexel, East Lynne, Edgerton, Elmira, Excelsior Springs, Farley, Faucett, Ferrelview, Fleming, Fort Osage, Freeman, Garden City, Gladstone, Glenaire, Gower, Grain Valley, Grandview, Greenwood, Gunn City, Hadsell, Hardin, Harrisonville, Hemple, Henrietta, Higginsville, Holden, Holt, Iatan, Independence, Kansas City, Kansas City North, Kearney, Kingsville, Knoxville, La Tour, Lake Lotawana, Lake Waukomis, Latrhop, Lawson, Lee's Summit, Levasy, Lexington, Liberty, Lone Jack, Missouri City, Mosby, Napoleon, New Market, Oak Grove, Odessa, Orrick, Parkville, Peculiar, Perrin, Pittsville, Platte City, Platte Woods, Plattsburg, Pleasant Hill, Pleasant Valley, Polo, Prathersville, Randolph, Raymore, Raytown, Rayville, Richmond, River Bend, Riverside, Sibley, Smithvilile, Strasburg, Sugar Creek, Tracy, Trimble, Turney, Vibbard, Waldron, Warrensburg, Weatherby Lake, Wellington, West Line, Weston, Whiteman AFB, Wood Heights. KS Local Delivery or Shipping cities are as follows: Aubry, Basehor, Bonner Springs, Bucyrus, De Soto, Edgerton, Edwardsville, Eudora, Fairway, Gardner, Hillsdale, Jarbalo, Kansas City, Lake Quivira, Lansing, Lawrence, Le Loup, Leavenworth, Leawood, Lenexa, Linwood, Louisburg, Merriam, Mission, Mission Hills, Olathe, Overland Park, Paola, Prairie Village, Reno, Roeland Park, Shawnee, Somerset, Spring Hill, Stanley, Stillwell, Tonganoxie, Viiland, Wellsville, Westwood. If a delivery is outside of the local delivery service range, the service rate is $3.00 per mile from selling location with a minimum charge of $119 and includes (1) delivery per order and a maximum distance of 200 miles.
**360 PLUS includes unlimited delivery for 365 days plus delivery of wall art to your home.